FAQs
Need help with EV charging? Our FAQ has the solutions.
General
Monday – Friday from 8AM – 8PM EST
You can email us at supportf2m@f2m-esolutions.com or call us at +1 (833)-32-CHARGE (+1 (833) 322-4274)
We are currently launched in the United States, Canada, and Mexico!
We are committed to supporting the latest EV technology. Our chargers support a wide range of electric vehicles, including battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs).
Our charging solutions are designed with the electric vehicle (EV) owner in mind. We provide residential and commercial solutions for individuals, businesses, and organizations that operate or host electric vehicles.
EV Charger Basics
- Level 1 - Days: Slowest, plugs into standard 120V outlet.
- Level 2 - Hours: Most common, requires professional installation, provides faster charging.
- DC Fast Charging (Level 3) - Minutes: Fastest, uses direct current, found at public charging stations.
Charging time depends on charger type, battery size, and charging speed. Level 1 is slowest, DC Fast Charging is fastest.
AC charging converts alternating current to direct current for the battery. DC charging directly supplies direct current to the battery.
The plug that connects the charger to the EV. Common types include SAE J1772, CCS, and CHAdeMO.
Battery efficiency decreases in cold weather, which can reduce charging speeds.
Most modern EVs have built-in charging management systems to prevent overcharging.
Frequently charging to 100% can slightly impact battery lifespan over time, but modern EVs have built-in protections to mitigate this. For optimal battery health, consider charging to 80% or 90% for daily use and only charging to 100% when necessary for long trips.
Frequent fast charging can also impact battery life, but occasional use is okay.
Home Charging
Yes, but it requires professional installation. We can help pair you with one of our certified installers today!
No, Level 3 chargers require significant electrical infrastructure and are not suitable for residential use. Level 2 charging is sufficient for most home charging needs.
Convenience, cost savings, and maximizing EV range.
Depending on your home's electrical system, you might need an upgrade. This is why it is important to use one of our certified installers!
Yes, a Level 1 charger can plugin to any standard outlet, but it will be much slower than a Level 2 or 3 charger.
Compared to a Level 1 charger (110v, 15-20A), a Level 2 charger (240v, 80A) significantly reduces charging time, delivering up to six times faster charging speeds.
You may also qualify for a rebate or tax incentive from your utility provider or local municipality! Use our incentive to find out today!
Companies like NeoCharge offer a device known as the Smart Splitter that plugs into a 240v outlet and lets you plug two cords into it and can safely switch current flow between the cords depending on demand.
Commercial Customers
Yes, the machine needs to properly commissioned and have the F2MeS charge point management system (CPMS) installed.
The Electric Vehicle Impact Study (EVIS) that is performed by Future Energy provides power and planning estimates that your installer can then make a full site plan.
The F2MeS charge point management system (CPMS) will monitor DTCs that are tied to both software and hardware. We can provide diagnostics based on the DTC’s though the hotline +1 (833) 32-CHARGE.
We will provide a hotline to contact for parts and assistance.
Maintenance schedule should be provided in the user manual supplied once the unit is purchased.
